Contact Us:

  1. How do I get in touch with comutic?

Should you have any questions or require assistance, don't hesitate to reach out to us. Our dedicated team is here to assist you! Simply drop us an email at sale@comutic.com. Our customer support team is available to respond to emails Monday through Friday, from 9:00 AM to 5:30 PM, excluding holidays. You can expect to hear back from us within 2 business days.

  1. When is customer service available for live chat?

Our customer support hotline and live chat services are accessible Monday through Friday, from 9 AM to 5 PM. Connect with us during these hours for real-time support.


  1. Is registration mandatory before making a purchase?

No, registration is not compulsory prior to placing an order. You have the option to check out as a Guest. However, if you prefer, you can create an account at the end of your order.


  1. Can I make changes to or cancel my order?

To ensure prompt processing, we endeavor to process orders swiftly and accurately. Unfortunately, once an order is placed, it cannot be modified or canceled. Please review your order carefully before confirming.

  1. What should I do if something is missing, defective, or incorrect in my order?

We understand the importance of receiving accurate and flawless items. If you encounter any issues with your order (missing, defective, or incorrect items), kindly complete and submit the online return request form. Follow the provided instructions for a seamless resolution.

  1. How can I check the status of my order?

For updates on your order status, log in to your account and navigate to "My Account" and then "My Orders." Select the specific order you wish to view by clicking "View Order" for detailed information.

  1. Why was my order canceled?

While we endeavor to fulfill all orders, occasional inventory shortages may necessitate the cancellation of one or more items. In such instances, you will receive a cancellation email, and a refund will be issued for the unshipped item(s).

For immediate assistance or urgent inquiries, please reach out to our customer support team via email at sale@comutic.com or call us during business hours. We appreciate your understanding and eagerly anticipate assisting you!